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SERVPRO: The Roots of Success

3/27/2020 (Permalink)

SERVPRO workers stand in front of a SERVPRO truck Backed by a strong corporate culture and history, the people of SERVPRO stand ready to respond to your water, fire or storm disaster.

If a disaster strikes your home or business and you suddenly need water, fire or storm cleanup and restoration, you really want a top-quality job in a short timeframe. SERVPRO of Glastonbury/Wethersfield is the reliable cleanup and restoration company that has the experience, personnel and equipment to meet your needs.

Many of our satisfied customers choose SERVPRO because of our history of successful restorations and outstanding service. Entrepreneur Magazine has ranked SERVPRO the #1 franchise opportunity in the restoration services category for the past ten years! Over the last several years, SERVPRO has also been ranked by Entrepreneur as the #12 (or higher) franchise overall.

It started out simply enough: Ted and Doris Isaacson opened a painting business in Sacramento, California in 1967, which became SERVPRO. The company grew over the years, eventually becoming a franchisor of cleanup and restoration specialists. By the mid-1980s, the Isaacsons had grown their business to almost 650 franchises, and by 2000, they oversaw 1,000 franchises.

SERVPRO Today

Now there are more than 1,800 SERVPRO franchises across the U.S. and the firm is working diligently to achieve its goal of being the premier cleaning and restoration company in the world. We train our employees rigorously on a local, regional and national basis. We are proud to be the preferred vendor for many national and local insurance companies.

In 2019, Rick Isaacson became our CEO, carrying oversight of SERVPRO into the second generation of the Isaacson family. Rick has worked for SERVPRO for thirty years and oversaw the implementation of our national training program and our nationwide advertising program. In total, SERVPRO’s top corporate management team has an average of twenty years with the firm.

The roots of SERVPRO’s success lie in our One Team culture:

  • We develop quality teammates: SERVPRO trains and equips employees to handle any disaster and makes sure they have mastered the latest techniques and technologies.
  • We strive to be the best: This means we empower employees to put the customer first and get the job done right.
  • We serve others: We make our clients’ lives better fast by working closely with insurance companies, property managers and local fire/police.

When you have suffered a disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

Help Is Here

The team at SERVPRO of Glastonbury/Wethersfield has specialized training and experience in water damage restoration services, biohazard cleanup, fire and smoke damage restoration services and natural disaster prevention and cleanup. Call SERVPRO of Glastonbury/Wethersfield (860.633.8791) any time.

Other Helpful Blog Posts

SERVPRO publishes educational articles on how to protect your home or business from disasters and how to deal with mold, fire, water, sewage, storm and other damage.

Your Possessions Are Safe with SERVPRO

Call SERVPRO for Commercial Biohazard Cleanup

Our Unique DNA

SERVPRO’s One-Stop Disaster Cleanup

SERVPRO of Glastonbury/Wethersfield
1408 Neipsic Road, Glastonbury, CT 06033

IICRC Certified
Ralph DiCristofaro 
Certified SERVPRO technicians
Call 860.633.8791 
24-hour emergency service

When you have suffered a disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

We Clean Businesses and Homes to Protect Against Coronavirus

3/24/2020 (Permalink)

Electronmicroscope photo of coronavirus Protect your home or business from coronavirus contamination with proactive cleaning by SERVPRO of Glastonbury/Wethersfield.

All of America is focused on the coronavirus pandemic sweeping across the globe. It’s a rapidly changing situation, with many unknowns that generate tremendous fear and anxiety. We are told to stay away from one another, and to stay home if at all possible. We are told to wash hands and to sanitize our homes and businesses.

In response to this crisis, SERVPRO offers proactive cleaning, sanitizing and disinfection of commercial and residential properties to minimize the transmission of emergent viral pathogens, including the coronavirus. At a time of peril, SERVPRO can offer homeowners and business owners extra reassurance that their homes and facilities are clean, disinfected—and safe.

The SERVPRO corporation was prepared for this, because we have always emphasized having the expertise, training, equipment and personnel to respond to just about any disaster—even, today, a pandemic. Do what you can to keep your family and friends, customers and employees safer from this new and uncertain threat with proactive cleaning of your home or business—just call SERVPRO of Glastonbury/Wethersfield today.

Coronavirus and Covid-19

Declared a pandemic on March 11, 2020 by the World Health Organization (WHO), the coronavirus outbreak has changed almost every aspect of social and business life in the U.S. and across the world in just a matter of weeks. In this rapidly evolving situation, Americans have seen unprecedented canceling of events and widespread closings of schools, restaurants and workplaces. Social distancing and staying at home have become the only way to slow the pandemic, until a vaccine or effective treatment is developed and tested.

The coronavirus, which causes Covid-19 disease, is believed to spread mainly through personal contact, especially between people who are within about six feet of one another. Transmission occurs when an infected person coughs or sneezes and produces airborne respiratory droplets. These drops travel through the air and can infect others within that six-foot zone.

But what about surfaces in the home or workplace? It may be possible to catch the virus by touching a surface or object that has the virus on it, then touching your mouth, nose or eyes. The Centers for Disease Control and Prevention (CDC) notes that "transmission of novel coronavirus to persons from surfaces contaminated with the virus has not been documented." While new details are being confirmed all the time, the currently available research indicates that coronavirus can live on surfaces from a few hours to a few days.

Along with avoiding groups larger than ten people and keeping a six-foot distance from others, the most common advice from experts is to wash your hands frequently and avoid touching your face. Obviously, disinfecting the surfaces of objects, furniture and fixtures plays a key role in reducing contamination.

Visit the CDC’s website for the latest and most accurate information on the coronavirus and Covid-19. Because this outbreak is unfolding so rapidly, we at SERVPRO encourage you to visit the CDC website frequently for updates.

The CDC Recommends Proactive Cleaning

According to the CDC, “Cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in households and community settings.”

SERVPRO of West Hartford will clean, sanitize and disinfect your home or business to eradicate traces of coronavirus or other pathogens. Whether you think your structure may have been contaminated with coronavirus or not, SERVPRO of Glastonbury/Wethersfield is ready to help prevent coronavirus exposure within your building.

Reminder: Although SERVPRO’s cleaning process can remove existing viral pathogens, including the coronavirus, structures we clean proactively are not protected from future coronavirus contamination if an infected person subsequently enters the building.

We Clean Both Homes and Businesses

Homeowners as well as business owners are turning to SERVPRO for proactive cleaning for the coronavirus and other pathogens. Whether you want to make sure that your building is free from contamination or you have a suspected contamination, rely on SERVPRO to restore your peace of mind, health and safety.

When a family member has tested positive for Covid-19, proactive cleaning by SERVPRO can reduce the risk of exposure for other residents of the home.

Business owners, too, protect the health of their employees and customers with our proactive cleaning service. With a call to SERVPRO of Glastonbury/Wethersfield, you will make it clear that your business is doing all it can to protect the health of your customers and the public. Not only that, but you will be helping to slow the spread of coronavirus to keep Americans—those you know and those you’ll never meet—safer.

Has your business had to curtail operations during the pandemic? Once you prepare to open your doors again, hiring SERVPRO to thoroughly clean and sanitize your facility before you allow workers, customers and the public inside will demonstrate that your business is a safe place to be.

Many types of businesses will benefit from SERVPRO’s proactive cleaning, which targets the coronavirus and other pathogens:

  • Restaurants and bars
  • Retail stores
  • Offices, especially medical offices
  • Schools
  • Nursing homes, senior centers and rehabilitation facilities
  • Gyms
  • Hotels, B&Bs and other hospitality sites
  • Libraries
  • Theaters and entertainment venues
  • Apartment buildings
  • Factories and warehouses

Five Ways We Were Ready for This Crisis

SERVPRO has built its business on being prepared for disasters with the right know-how, equipment and staffing. We are uniquely ready to provide proactive cleaning of viral pathogens for several reasons.

Our Crews

SERVPRO of Glastonbury/Wethersfield is one of four top-performing local SERVPRO franchises—the others are SERVPRO of Manchester/Mansfield, SERVPRO of West Hartford and SERVPRO of Bloomfield/Enfield—that are owned and operated by Ralph and Noemi DiCristofaro. With the resources of four franchises, we can get to your job faster, and we allocate staff and equipment—thousands of pieces of equipment and dozens of trucks and other vehicles—as needed to tackle the really big, urgent jobs.

At all times, we are fully staffed and prepared for your most challenging job. Our employees are trained in the use of all our equipment and cleaning products, and we adhere to rigorous safety training and procedures for their protection.

Our Protective Gear

We are well-supplied with the appropriate personal protective gear for the job. If there is no indication that your facility or home has been contaminated by coronavirus, our crew will wear mid-grade protective suits, but if contamination is suspected or confirmed, they will wear thicker top-grade suits with integrated boots and hoods. Every crewmember wears an individually fit-tested N-95 mask to ensure total protection.

Our Cleaning Products

We use hospital-grade cleaning and disinfecting products, which are safe to use and effective at killing germs, to eradicate the coronavirus and other pathogens. During a pandemic, these products can be difficult, if not impossible, for other vendors to locate, but SERVPRO, thanks to its planning and purchasing network, has secured a substantial supply of coronavirus-fighting cleaners and disinfectants.

Our Cleaning Process

We attack coronavirus contamination with a two-stage approach. First, we seal off your home or business and fog it with cleaning and disinfecting agents. Using electrostatic sprayers and misters, this delivery method allows the agents to penetrate deeply into hard-to-clean crevices.

Our staff then performs hands-on cleaning and disinfecting of every flat surface, including furniture, fixtures and objects, leaving the disinfectant in place for the CDC-recommended amount of time necessary to kill disease-causing germs.

Our Coverage

Don’t worry about additional liability when you hire SERVPRO of Glastonbury/Wethersfield. We are one of more than 1,800 SERVPRO damage restoration and cleaning franchises across the United States, and we are fully insured against coronavirus contamination or any other hazards we may encounter.

We Clean and Disinfect Thoroughly, Throughout Your Home or Business

Meeting or exceeding the CDC’s guidelines, SERVPRO cleans and disinfects high-touch surfaces such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards and tablets. (Cleaning removes the soil and dirt that harbors infectious agents, while disinfecting kills the remaining environmental pathogens.)

We treat these and other areas of the home or business:

Throughout

  • light switches
  • doorknobs
  • floors: hard surfaces/wood
  • carpets, rugs and mats
  • hallway and stairwell handrails
  • water fountains

Kitchen/food areas

  • tables and chairs
  • countertops and tabletops
  • cabinets and pulls
  • food contact surfaces
  • paper towel/napkin dispensers
  • push doors
  • salt and pepper shakers
  • sinks and sink hardware
  • soap dispensers

Bathrooms

  • bathroom stalls
  • countertops
  • cabinets/vanities and pulls
  • grab bars
  • paper towel/napkin dispenser
  • sinks and sink hardware
  • soap dispensers
  • toilets
  • diaper-changing station

Classrooms

  • book covers and binders
  • chairs
  • computer equipment
  • countertops, tabletops and desktops
  • small hard-surface items
  • paper towel/napkin dispensers
  • sinks and sink hardware
  • soap dispensers

Offices

  • chairs
  • telephones
  • computer equipment
  • countertops, tabletops and desktops
  • lamps
  • shared office equipment

Retail space

  • shelving and racking
  • displays
  • mannequins
  • packaged inventory
  • fitting room stalls
  • tables and chairs
  • telephones
  • computer equipment and registers
  • sales counters

Other

  • fitness equipment
  • storage bins
  • lockers
  • playground equipment
  • elevator cars

Cleaning (Porous and Non-Porous Surfaces)

Cleaning—using a detergent and water to physically remove germs, dirt and impurities from surfaces and objects—can remove but doesn’t necessarily destroy viruses on porous and non-porous surfaces. Because all coronaviruses are encased in fatty envelopes, however, it is likely that the same soaps that break down grease can pierce that outer envelope and inactivate the coronavirus, too. It’s easier to remove coronavirus contamination from smooth, non-porous surfaces than from porous surfaces, such as upholstery or carpeting.

We effectively wet-clean non-porous materials, such as hard-surface floors, cabinets, countertops, doorknobs and plumbing fixtures, with a variety of SERVPRO hard-surface cleaners (general purpose) and cleaning methods.

We wet-clean porous, nonwater-sensitive materials, such as carpet, area rugs, upholstered items and draperies, using a hot water extraction or preconditioner-and-rinse method.

Note: Cleaning methods typically used on water-sensitive materials, such as vacuuming or dry sponging, are generally not effective because they do not remove enough soil and residue. Some materials, such as paper and paper products, cannot be cleaned with detergent and water without being damaged.

Disinfection (Non-Porous Surfaces)

SERVPRO follows CDC guidelines to disinfect with a labeled hospital-grade disinfectant with claims against viruses similar to SARS (CoV-2). These hospital-grade chemicals are known to kill germs and disinfect non-porous surfaces or objects. We spray or mist these disinfectants and let the disinfectant remain on the surface for ten minutes, sufficient to kill germs.

According to the CDC’s recommendations, we use disinfecting wipes on electronic items that are frequently touched, such as phones and computers, repeating with additional wipes to keep the surface wet for the recommended length of contact time.

Note: Many porous surfaces, such as carpets, area rugs, upholstered items and draperies, cannot be disinfected.

Safety is First

SERVPRO prioritizes the health and safety of our professionals. We thoroughly train and equip our crews to handle potentially contaminated areas and materials.

On the job, our employees don personal protective equipment, including individually-fitted N-95 masks, appropriate protective suit with integrated hood and boots, nitrile gloves and goggles. As we work to rid your home or place of business of coronavirus or other contamination, we routinely clean and disinfect our own tools and equipment to avoid spreading any germs.

Once we have finished cleaning your home or business, our crew bags and returns towels to the SERVPRO facility for laundering, and bags, removes and disposes of its waste products (such as used gloves, wipes and disposable masks)—leaving nothing behind but a clean and disinfected building.

We’re Here for You in a Time of Crisis

In just about any disaster situation, the team at SERVPRO of Glastonbury/Wethersfield has the training and experience to quickly clean up and restore your home or business. In this unique time of uncertainty and peril, we have the expertise and preparation to reassure you, your family, customers and employees that your safety and health will be protected. Call SERVPRO of Glastonbury/Wethersfield (860.633.8791) any time.

Sources: Centers for Disease Control and Prevention, World Health Organization, SERVPRO

Other Helpful Blog Posts

SERVPRO publishes educational articles on how to protect your home or business from disasters and how to deal with mold, fire, water, sewage, storm and other damage.

SERVPRO: Your Weapon Against MRSA

SERVPRO Provides Commercial Cleaning Services

Call SERVPRO for Commercial Biohazard Cleanup

Our Unique DNA

SERVPRO of Glastonbury/Wethersfield
1408 Neipsic Road, Glastonbury, CT 06033

IICRC Certified
Ralph DiCristofaro 
Certified SERVPRO technicians
Call 860.633.8791 
24-hour emergency service

When you have suffered a disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

Water Damage from a Frozen Pipe? Here’s What To Do

2/20/2020 (Permalink)

Water shoots from a pinhole leak in a pipe Cold temperatures and exposed pipes can wreak havoc on your home and furnishings. Follow our tips to prevent frozen pipe damage.

When temperatures drop below freezing, unprotected pipes can freeze from a combination of exposure, wind chill and subfreezing weather. And a frozen pipe can quickly become a burst pipe, which can do incredible amounts of damage in a short period of time. Read on for ways to avoid a frozen pipe water disaster—and ways to minimize the damage if you do suffer a frozen and burst pipe.

As water freezes in a pipe, the ice first blocks it completely and then expands. This causes the water pressure in the pipe to increase, sometimes up to 1,000-fold! Too much pressure will rupture the pipe. The rupture usually occurs where water pressure finds a weak spot in the pipe, often not at the point where a pipe froze, but between the freeze and a faucet. Then, either during the freezing weather or after the frozen pipe thaws, water seeps or even gushes into your home or office. Sometimes this happens out in the open, but often it occurs in an attic or basement or behind walls or ceilings.

Severe damage can occur before you are even aware that a pipe has burst. That’s no surprise, considering that up to 250 gallons of water can flow from a ruptured pipe in just 24 hours. And that kind of damage is expensive: the average insurance claim for residential water damage is $10,000–15,000 and total cleanup costs can reach $70,000.

Keep Those Pipes from Freezing

Avoid that kind of water damage by preventing your pipes from freezing—and that means making sure your pipes are too warm to freeze. Steps taken at the beginning of winter or before a freeze can save you a lot of expense later on.

Warm your pipes

The first step is to evaluate your pipes. Check unheated and un-insulated areas of your house, such as your basement, attic, garage and crawl space. Look under bathroom and kitchen sinks. Examine your exposed pipes to determine which ones are at risk of freezing. Note any pipes that show wear or damage.

  • Don protective gear and wrap un-faced fiberglass insulation around at-risk pipes in the attic, crawl space or other out-of-the-way place. Don’t worry about being neat, just protect those pipes—and don’t leave any gaps.
  • An alternative is to use pipe sleeves. Butt the pieces tightly against each other and seal the slits and joints with duct tape.
  • Install a heat trace cable, either wrapped around the pipe or running its length. Ready-to-use cable, with one end terminated and insulated and the other end equipped with an electrical plug, is easiest and safest to apply.

Pay attention to the exterior of your home, too.

  • Disconnect garden hoses from outside faucets to prevent water from freezing in the hose and rupturing the faucet. Drain the hoses and store them inside.
  • If your exterior faucets have cut-off valves, close them and drain the faucets. If they don't, insulate them with foam faucet covers.

Keep your home warm

  • Use caulk to seal around doors, windows, exterior faucets and outside outlets.
  • To insulate a large area, perhaps in the attic or basement, install faced or un-faced foam board by scoring, snapping and screwing it to wood framing.
  • Using rigid foam insulation, close and seal foundation vents near water pipes, and insulate foundation walls and the ends of the floor joists.
  • Install storm windows over basement windows or replace broken or old windows with energy-efficient alternatives.
  • If you have an un-insulated crawlspace, turn up your thermostat to warm it up.

If you travel during the cold season

If you will be away from your home at all during a freeze, take these steps to avoid returning to a burst pipe and a water disaster.

  • Set your thermostat to 55° F or higher.
  • Close the valve to the house's main water supply.
  • Ask a trusted neighbor to check inside your home once a week.
  • If you heat with propane or fuel oil, give your fuel supplier contact information for you and your neighbor.
  • Install or subscribe to a freeze-sensing system to monitor your home's internal temperature using a phone or the internet; some even have automatic shut-off valves.

Consider a smart leak/flood detector

Smart leak/flood detectors and water-shutoff valves let you remotely and immediately stop a flood of water, preventing or minimizing water damage. These detectors connect directly to your home’s WiFi and offer a smartphone app, so you can control them and receive alerts wherever you are. The app will alert you if there’s a drop in pressure, indicating a leak has occurred. Depending on the product’s design, you can use the app to quickly shut off the water or it can do so automatically.

Actions to Take During a Freeze

When the temperature plunges, keep a close watch on all your chilly areas and vulnerable pipes.

  • Turn faucets on to allow a trickle of water to flow through the pipes.
  • Allow room air to warm pipes by opening doors to cabinets, vanities, closets and pantries.
  • Set up fans to blow heat into cold rooms or your crawl space.
  • Run space heaters to warm up areas near pipes, but don't overload circuits or use extension cords.
  • Keep the garage door closed if it contains water supply lines.
  • Warm the most vulnerable pipes with a hair dryer, heating pad or even cloths soaked in hot water. Leave the faucet on while you apply heat.
  • If water pipes inside an exterior wall are freezing, don’t hesitate: cut an opening in the wall to expose the pipes to the home's warm air. Place fiberglass insulation around the pipes and against the exterior wall. (Don’t worry about the hole—you can cover it later with a hinged door or panel, which will allow access during future freezes.)

Signs of a Frozen Pipe

If you notice any of these conditions, you may have a frozen or burst pipe:

  • Dripping, bubbling, whistling or sounds of water rushing in pipes or behind walls.
  • Discolored water coming from your faucets.
  • A drop in water pressure when you wash your hands, fill your sink or take a shower.
  • No water at all coming out of a faucet or a toilet that doesn’t refill after flushing.
  • Odd or unpleasant odors from drains, sinks or other areas of your house.
  • Bulging and discoloration or water marks on walls and ceiling.
  • Drips, puddles or gushing water.

Your first step is to narrow down the location of the frozen pipe. Remember, frozen pipes tend to be located along exterior walls that are not well insulated, or in basements, attics or crawl spaces. Do this by turning on all the faucets and seeing which ones don’t work.

  • If all the faucets in a single room don't work, the frozen pipe is on the room’s side of its split from the main line.
  • If all the faucets on the floor don't work, the freeze is between where the first and second floor pipes diverge.
  • If no faucets in the home work, the freeze is likely near where the main water pipe enters the house: at the water meter, in the crawl space or at the water softener, if it is in the garage.

Once you have a general idea where the frozen pipe is, take a closer look:

  • Visually inspect any exposed plumbing in your attic, basement, garage or crawl space, and under sinks. The frozen pipe may have a layer of condensation on it or even a white area where the condensation froze.
  • Touch the pipes to check for a temperature difference. A frozen area will be colder than everywhere else.

How to Thaw a Frozen Pipe and Locate a Leak

If the pipe is still frozen, there’s no water leaking … yet. This gives you time to prevent or minimize water damage.

  • Shut off the water at the main valve or the meter in case the pipe does burst. Then, open up all the faucets in your house to relieve pressure.
  • Thaw the ice blockage by warming the connecting pipe. Using a hair dryer, start at the faucet or fixture and work your way back. Or use an electric heating pad wrapped around the pipe or wrap pipes with towels soaked in hot water.
  • Don't use a blowtorch, kerosene or propane heater or other devices with an open flame. A blowtorch can make the water in the pipe boil and cause it to explode and the others can create poisonous carbon monoxide.

When the pipe is thawed out, you’ll need to find out if it has burst somewhere along its length. The most likely places are pipes that run against exterior walls or where the water service enters the home through the foundation.

  • Turn the water on and look and listen for leaks.
  • If you notice a rushing sound in the walls or a flood of water, immediately shut off the water to your house.
  • If your pipes thawed without bursting, they may have developed pinhole leaks. Run your fingers over seams and joints to check for hard-to-spot leaks.
  • If you identify no apparent leaks, check each of your faucets in turn. If you notice low water pressure at a particular fixture, you may have a slow leak in that line.

Halt Water Damage … For Now

You’ve located water leaking from a pipe, so now’s the time to act fast and stop water damage in its tracks. Remember, SERVPRO of Glastonbury/Wethersfield has the resources and expertise to get to your home fast, stop the leak and completely clean up the damage.

  • Depending on where the leak is and how substantial it is, shut off the electricity to your home to prevent shocks.
  • For a pinhole leak, wrap duct tape around the pipe; this will often be enough to seal the leak until a plumber or water damage remediation company like SERVPRO arrives.
  • Another option is to fashion a temporary patch out of a piece of flexible rubber (such as an old radiator or heater hose), place it over the leak, lay a small block of wood over the patch and clamp it in place with a C-clamp.
  • An even better option, especially for larger leaks, is a sleeve clamp, which is a circular clamp lined with rubbery material that forms a waterproof sleeve for the pipe. (Note: you’ll have to buy a clamp sized to your specific pipe.)
  • If the burst pipe is overhead, drain the water out by punching or drilling “weep” holes in the ceiling.

Once the water has stopped flowing, clean up any puddles. This will help prevent slips and falls, reduce the chances of water damage to home and furnishings, and minimize the odds of mold growth.

Repair Water Damage … For Good

Now that you or your plumber has stopped the flow of water and you’ve done basic cleanup, you need to dry out your home and repair any damage. It’s essential that you dry out your home within about 48 hours, because after that, mold may grow on damp wood, paper and particle board.

An experienced water disaster remediation company like SERVPRO of Glastonbury/Wethersfield can do all the work and restore your home to its before-disaster condition.

Sources: Family Handyman, esurance, Home Maintenance for Dummies 2nd Edition, SFGate, Popular Mechanics, Liberty Mutual, IICRC, Angie’s List, Lowe’s

When you have suffered a water or other disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

We’re Here to Help

If you do suffer damage from a water disaster, you’ll need to act fast. Step one is to call an experienced water damage remediation company, such as SERVPRO of Glastonbury/Wethersfield. We’re here to help when you have property and structure damage from a water disaster—and we’ll get the job done quickly and completely!

Other Helpful Blog Posts

SERVPRO publishes educational articles on how to protect your home or business from disasters and how to deal with mold, fire, water, sewage, storm and other damage.

Avoid Winter Water Damage in These 5 Home Areas

No More Ice Storm Damage

8 Ways to Prevent Frozen Pipes at Your Business

The Right Equipment for Water Damage Cleanup

SERVPRO of Glastonbury/Wethersfield

1408 Neipsic Road, Glastonbury, CT 06033

IICRC Certified
Ralph DiCristofaro 
Certified SERVPRO technicians
Call 860.633.8791 
24-hour emergency service

When you have suffered a water or other disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

Avoid Winter Water Damage in These 5 Home Areas

1/24/2020 (Permalink)

Ice hangs off a frozen pipe Cold temperatures make your home especially vulnerable to severe water damage. Follow these tips to keep your home safe.

Water damage can be disastrous to homes and businesses during wintertime, especially during days when temperatures change, causing ice and snow to start to melt. Here at SERVPRO of Glastonbury/Wethersfield, we know that many of the worst kinds of winter water damage are preventable.

Here, we identify five areas of the home where leaking water can cause severe and costly damage to your home. Follow our guidelines to keep your property and belongings safe from a winter flood.

Pipes

A sudden or sustained drop in the temperature can cause the water in your pipes to freeze and expand, stressing the pipe and causing it to burst open. Prevent this winter water disaster by doing this before the weather turns cold:

  • Identify vulnerable pipes (those in non- or lightly-heated areas such as exterior walls, basements and garages).
  • Insulate or heat-wrap these pipes.
  • Periodically check your pipes for signs of damage or wear and tear. 
  • Turn off the water supply to outside lines, disconnect any hoses and cover the hose bibs.

When the cold snap hits:

  • Keep your home heated.
  • Open kitchen and bathroom cabinet doors to allow heat to circulate.
  • Run a trickle of water through vulnerable pipes.
  • If you leave your home for even a couple of days during cold weather, turn off the water supply at the main shutoff.

Chimneys

Over time the brickwork and mortar of your chimney can develop cracks and gaps, causing leaks inside the chimney itself or in your attic or basement. Your chimney liner and cap can also leak as they age.

Check for loose mortar at least once a year, and look for any signs of water stains. You should have your chimney and fireplace or wood-burning stove cleaned and inspected by a certified chimney sweep every year before the winter heating season begins.

Caulking

Most doors and windows are sealed with caulking to protect your home against wind and water. However, as temperatures rise and fall, caulking naturally expands and shrinks, and eventually wears out and crumbles, allowing water inside your home.

Check your caulking for cracks and damage at least once a year, ideally before the winter weather hits. 

Roofing

If the seams and flashing on your roof are worn out, this could lead to leaks when snow starts to melt, and you will end up with water damage in your attic, ceilings and walls. And if you don’t discover these leaks promptly, you can also end up with a hard-to-eradicate mold problem.

Have your roof inspected periodically, especially if it’s approaching the end of its guaranteed lifespan.

Gutters and Roof

If icicles form on your gutters, it’s much more than a pretty sight. It could also be a sign that you are at risk of developing an ice dam at the edge of your roof, which could cause water and mold damage to your roof, ceilings and interior walls.

Perhaps the most common cause of winter water damage, ice dams form when ice and water repeatedly thaw and refreeze, building up in a mound along the edge of the roof. You need to keep your attic cool enough so that snow and ice don’t have a chance to melt and refreeze on your roof.

To prevent ice dams:

  • Seal gaps between the attic and your living area.
  • Add extra insulation to your attic floor.
  • Vent your attic properly.
  • Allow melted snow and ice to run through your gutters and downspouts by clearing them of leaves and other debris.

When you have suffered a water or other disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

We’re Here to Help

If you do suffer damage from a water disaster, you’ll need to act fast. Step one is to call an experienced water damage remediation company, such as SERVPRO of Glastonbury/Wethersfield. We’re here to help when you have property and structure damage from a water disaster—and we’ll get the job done quickly and completely!

Other Helpful Blog Posts

SERVPRO publishes educational articles on how to protect your home or business from disasters and how to deal with mold, fire, water, sewage, storm and other damage.

No More Ice Storm Damage

Keep Water Out of Your Home

8 Ways to Prevent Frozen Pipes at Your Business

The Right Equipment for Water Damage Cleanup

SERVPRO of Glastonbury/Wethersfield
1408 Neipsic Road, Glastonbury, CT 06033

IICRC Certified
Ralph DiCristofaro 
Certified SERVPRO technicians
Call 860.633.8791 
24-hour emergency service

When you have suffered a water or other disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

SERVPRO: Your Weapon Against MRSA

12/19/2019 (Permalink)

MRSA bacteria seen through a microscope Stay healthy! MRSA is one of the biohazards that SERVPRO cleans and sanitizes at homes and businesses.

SERVPRO is known for its quick and thorough disaster remediation of fire, water, storm, mold and other damage at homes and businesses throughout the U.S. But you may not know that SERVPRO can protect people from dangerous and sometimes fatal MRSA infections! Because our professionals are trained to safely handle the worst biohazards, they know how to sanitize facilities to remove all traces of MRSA and other germs.

What Is MRSA?

MRSA stands for methicillin-resistant Staphylococcus aureus. Staphylococcus aureus, or staph, is a common strain of bacteria, which can cause infections in the bloodstream, lungs, bones or soft tissues. Staph is typically curable with antibiotics, but some staph strains have become resistant to our most effective antibiotics—including methicillin—and are now much more difficult to eradicate. Usually, these MRSA infections take root in already-ill persons who are in hospitals and long-term care facilities.

Another type of MRSA is often called a “superbug,” because it causes drug-resistant infections in previously healthy people. This type of infection is referred to as CA-MRSA, or community-acquired MRSA, and it usually manifests as a skin infection. You may have heard of CA-MRSA outbreaks affecting healthy adults and children in schools, gyms, locker rooms, prisons and other public buildings.

To prevent a MRSA infection, the Centers for Disease Control (CDC) advises:

  • Keep wounds covered
  • Practice good basic hygiene
  • Do not share personal items, such as towels or razors
  • Launder soiled clothing
  • Clean surfaces that people may contact

How SERVPRO Fights MRSA and Other Biohazards

SERVPRO of Glastonbury/Wethersfield is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations. We have the necessary safety equipment, cleaning products and established procedures to transform unhealthy environments back into clean, safe homes and offices.

In the case of an active MRSA outbreak, our crews arrive ready to clean and sanitize building materials, surfaces and all contents to eradicate the bacteria. Because we stand ready around the clock to respond quickly to any disaster, a call to SERVPRO will reduce the time your facility will have to be closed, minimizing your loss of money and reputation.

Help Prevent a MRSA Outbreak at Your Commercial Property

Many commercial facilities at risk of a MRSA outbreak—such as schools, medical facilities, long-term care facilities, gyms, etc.—proactively contract with SERVPRO of Glastonbury/Wethersfield for regular cleaning services. With SERVPRO’s crews at your facility, thoroughly cleaning and sanitizing all surfaces on a regular basis, you will reduce your chances of experiencing an outbreak of MRSA or other infectious disease—and you’ll safeguard the health of your employees and customers.

When you have suffered a disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

Help Is Here

The team at SERVPRO of Glastonbury/Wethersfield has specialized training and experience in water damage restoration services, biohazard cleanup, fire and smoke damage restoration services and natural disaster prevention and cleanup. Call SERVPRO of Glastonbury/Wethersfield (860.633.8791) any time.

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SERVPRO of Glastonbury/Wethersfield
1408 Neipsic Road, Glastonbury, CT 06033

IICRC Certified
Ralph DiCristofaro 
Certified SERVPRO technicians
Call 860.633.8791 
24-hour emergency service

When you have suffered a disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

8 Ways to Prevent Frozen Pipes at Your Business

12/8/2019 (Permalink)

Water pours from a ceiling light fixture in an office Help avoid costly water damage by taking steps before a big freeze puts your commercial property at risk from a frozen and burst pipe.

Frozen pipes are a leading source of commercial property damage during severe winter weather. If a pipe freezes and then bursts in your office, restaurant, warehouse or other commercial building, your business can suffer water damage costing tens of thousands of dollars—which can put you out of operation for days or weeks. Reduce your risk of winter water damage by taking these eight steps.

1. Keep the Cold Out

Seal windows, doors and other openings on exterior walls with caulk or insulation to prevent cold air from penetrating the wall cavity.

Seal all wall cracks and penetrations including domestic and fire protection lines, electrical conduit and other utility service lines.

Insulate and seal attic penetrations, such as partition walls, vents, plumbing stacks, and electric and mechanical chases.

Insulate recessed light fixtures in the ceiling to reduce heat entering the attic. Look for visible light inside the attic, and if present, insulate or seal. (If the space above a suspended ceiling is conditioned, there is no need for added insulation or sealing.)

2. Keep Your Pipes Warm

Insulate the pipes most vulnerable to freezing by using foam pipe insulation that wraps around them.

3. Install an Automatic Excess Flow Switch

Install an automatic excess flow switch on the main incoming domestic water line to monitor and provide early detection of a broken pipe or valve. Use wireless sensors near water sources.

4. Monitor Your Sprinkler Systems

Monitor your building’s sprinkler systems using a central station to provide early detection of a pipe failure. Heat your sprinkler control rooms.

5. Provide Backup Power

Install a reliable backup power source, such as a stand-by generator, to ensure continuous power and heat to your building. When a winter storm or cold spell is on the way, stock up on fuel for the generator.

6. Install a Temperature Monitoring System

Install a monitoring system that will notify you if the building’s temperature drops below a certain temperature. Set your thermostat to 55 degrees F or above.

7. Have a Disaster Recovery Expert on Call

Before a water disaster happens is the best time to research local companies, like SERVPRO of Glastonbury/Wethersfield, who will respond immediately and handle your building’s damage remediation from start to finish—getting you back to work as soon as possible.

8. Keep Water Running During a Deep Freeze

Set your faucets to drip during extreme cold weather. This will help prevent freezing of the water inside pipes, and if freezing does occur, will relieve pressure in the pipes between the ice blockage and the faucet.

Source: Disaster Safety

If your business suffers a water disaster from a frozen pipe that bursts, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

Help Is Here

The team at SERVPRO of Glastonbury/Wethersfield has specialized training and experience in water damage restoration services, fire and smoke damage restoration services, biohazard cleanup and natural disaster prevention and cleanup. Call SERVPRO of Glastonbury/Wethersfield (860.633.8791) any time.

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SERVPRO of Glastonbury/Wethersfield
1408 Neipsic Road, Glastonbury, CT 06033
IICRC Certified
Ralph DiCristofaro 
Certified SERVPRO technicians
Call 860.633.8791 
24-hour emergency service

If your business suffers a water disaster from a frozen pipe that bursts, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

Your Possessions Are Safe with SERVPRO

11/19/2019 (Permalink)

A piece of furniture is wrapped in plastic and is labeled with a QR-code If you've suffered a disaster at your home, SERVPRO will clean and care for your possessions securely and professionally.

Suffering a fire, smoke, water, sewage or storm disaster leaves you feeling so vulnerable, as both your home and your clothing, furniture and other treasured possessions may have been damaged or destroyed. SERVPRO of Glastonbury/Wethersfield not only handles every aspect of restoring your home, we also treat your possessions with the utmost care.

Earlier in 2019, SERVPRO rolled out a new digital inventory system that tracks your possessions while we clean and store them and repair your home. We know at a glance the location of your items as well as their status: being cleaned or in storage.

A Secure Process, End to End

SERVPRO cares for 100% of your possessions. The process starts at your home, where our project manager evaluates each item to determine the necessary treatment. While you watch, we photograph each item, then secure your furniture in blankets and fragile items in bubble wrap. Then we wrap everything in plastic, label it with your name and unique QR-code. Smaller personal items are boxed, photographed, sealed and labeled.

Once all is packed, you review and sign off on a tracking form that lists all the items with photos. Further on in the process, this list can form the basis of your insurance claim. We then load your wrapped possessions into storage containers or vaults (also labeled and QR-coded) and transport everything to our storage and operations facility in Bloomfield. Constructed in 2015, it is one of the largest SERVPRO warehouses in the nation.

With a scan, SERVPRO staff can immediately tell if a particular item needs cleaning, is being or has been cleaned (and when) or is waiting in a secure storage container. We entrust certain items, like smoke-damaged clothing, or unique possessions, like pianos or pool tables, to our network of reliable specialty cleaners. When a homeowner needs to retrieve items before the restoration is completed—documents for insurance claims or the contents of a kitchen, for example—we can quickly locate the items in our inventory system.

An Unbroken Chain of Custody

Once all items have been returned to your home, you review and sign off on the original tracking form to ensure that all your items are present, clean and in good condition. Thanks to our proven procedures and bolstered by our digital inventory system, we ensure an unbroken chain of custody while your possessions are in our care.

When your home and possessions have been damaged by a wind, water or fire event, nothing is more important than restoring everything “Like it never even happened.” Depend on SERVPRO of Glastonbury/Wethersfield to care for your possessions with the highest security and care!

When you have suffered a disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

Help Is Here

The team at SERVPRO of Glastonbury/Wethersfield has specialized training and experience in water damage restoration services, biohazard cleanup, fire and smoke damage restoration services and natural disaster prevention and cleanup. Call SERVPRO of Glastonbury/Wethersfield (860.633.8791) any time.

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SERVPRO of Glastonbury/Wethersfield
IICRC Certified
Ralph DiCristofaro 
Certified SERVPRO technicians
Call 860.633.8791 
24-hour emergency service

When you have suffered a disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

Too Much Snow Can Collapse Your Roof

11/15/2019 (Permalink)

Snow is piled high on a rooftop If too much snow piles up on your roof, your home could suffer structural damage or even a collapse. Follow these tips to avoid problems.

Winter storms in Connecticut can quickly dump a lot of snow and ice on the roof of your home or commercial property. The state's building code requires that residential roofs withstand snow loads of at least 30 pounds per square foot, which works out to about four feet of fluffy snow, two feet of dense snow or about six inches of water. This kind of snow load can lead to building damage and even collapse.

Buildings with flat roofs are especially at risk. Low-sloping roofs over porches, carports and additions (which can have undersize rafters) can be vulnerable, too. And the threat from the weight of heavy snow remains after the storm ends if cold temperatures prevent melting.

Take these steps to reduce the risk of roof damage and collapse in a winter storm.

Before the Storm

  • Inspect roofs for leaks or structural deficiencies.
  • Clear gutters, drains and downspouts of ice and debris.

After the Storm

  • Estimate the number of inches of snow on the roof, perhaps by looking for an area on the ground where snow buildup resembles what has piled up on the roof. Multiply it by 1.25 (the weight of 1 square foot every inch of snow with 25 percent moisture density). That’s your snow load.
  • Clear areas around downspouts so that water from melting snow has a path to flow away from the house or building.
  • Remove snow from side walls to prevent high snow mounds from pushing them in.
  • Clear snow and ice away from exhaust vents that go through exterior walls.

Important: Never put untrained people on roofs to clear snow. They could easily slip and fall to the ground or make contact with electrical wires while on the roof.

Signs of Damage or Roof Failure

  • Look for improper operation of doors or windows, deflection of ceiling finishes or exposed beams, roof leaks or sprinkler heads moved from their normal positions.
  • Temporarily shore up and brace dipping or sagging roofs or walls.
  • If you are concerned about your building’s condition, contact a structural engineer or your local building official for an assessment.

Source: The Hanover Insurance Group

When you have suffered damage from a storm at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

Help Is Here

The team at SERVPRO of Glastonbury/Wethersfield has specialized training and experience in water damage restoration services, biohazard cleanup, fire and smoke damage restoration services and natural disaster prevention and cleanup. Call SERVPRO of Glastonbury/Wethersfield (860.633.8791) any time.

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SERVPRO of Glastonbury/Wethersfield
IICRC Certified
Ralph DiCristofaro 
1408 Neipsic Road, Glastonbury, CT 06033
Certified SERVPRO technicians
Call 860.633.8791 
24-hour emergency service

When you have suffered damage from a storm at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

4 Tips for Fire Safety

10/22/2019 (Permalink)

A burned stove in a kitchen Unattended cooking is one of the biggest causes of fires in the home. Prevent a disaster by following these fire safety tips.

While no one expects a fire in their home, the reality is that fire departments in the United States respond to a fire call every 24 seconds, according to the National Fire Protection Association (NFPA).

Follow these four fire safety tips that can help you and your family avoid being surprised by a fire disaster in your home. 

1. Cook safely

Cooking—especially unattended cooking—is the biggest cause of fires and injuries in homes, according to the NFPA.

  • Stay in the kitchen if you’re frying, boiling, grilling or broiling If you have to leave—even for a short time—turn off the stove.
  • Remain nearby if you are simmering, baking or roasting, and use a timer to remind you to check the food often.
  • Keep flammable items (oven mitts, dish towels, wooden utensils or food packaging) away from the cooktop.
  • Maintain a “kid-free zone” at least three feet around the stove or where any other hot food is being prepared (such as near a slow cooker).

2. Heat your home safely

As winter approaches, follow these heating safety tips from the NFPA:

  • Keep flammable items at least three feet away from heating equipment, such as a furnace, space heater, fireplace or wood stove.
  • Turn space heaters off before leaving a room or going to sleep.
  • Never leave pets or children unsupervised near a space heateror wooden stove, and keep them at least three feet away.
  • Never use your oven to heat your home.
  • Have your furnace and fireplace cleaned and inspected by a professional before using them this winter.

3. Check your electrical cords

About 2,000 fires each year are due to damaged electrical cords, overloaded plugs or short circuits, according to the Consumer Product Safety Commission (CPSC). 

  • Purchase and use cords, power strips, etc. that are certified by an independent testing lab (check the label).
  • Check all your electrical cords for fraying, cracks or other signs of wear, and replace damaged cords or have them professionally repaired.
  • Use extension cords only when necessary and not for an extended period of time. Don’t run extension cords across doorways or under carpeting.
  • Avoid overloading outlets and power strips with more plugs than they are intended for.
  • Use cords labeled “for outdoor use” when using appliances or tools outside.

4. Test your smoke detectors

  • Test your smoke detectorsonce a month and change the batteries at least once a year (perhaps at the beginning or end of daylight saving time).
  • Replace any smoke detectorsthat are more than 10 years old. 
  • Install a smoke detector inside every bedroom, outside each sleeping area and on every floor in your house, including the basement.

When you have suffered a fire or other disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

We’re Here to Help

After a fire, the team at SERVPRO of Glastonbury/Wethersfield uses specialized fire restoration training and experience to quickly clean up and restore your home to pre-fire condition. Call SERVPRO of Glastonbury/Wethersfield (860.633.8791) any time.

Source: The Allstate Insurance Company

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SERVPRO of Glastonbury/Wethersfield
IICRC Certified
Ralph DiCristofaro 
1408 Neipsic Road, Glastonbury, CT 06033
Certified SERVPRO technicians
Call 860.633.8791 
24-hour emergency service

When you have suffered a fire or other disaster at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

4 Things to Have Before the Storm

9/18/2019 (Permalink)

Plastic bin packed with food, water and other supplies to survive a storm. Setting aside a supply of food, water and essentials means you'll have an easier time surviving a storm and the resulting damage.

The time before a big storm hits is critical! Don’t wait for the governor to declare a state of emergency and don’t get caught scrambling or waiting in long lines to prepare. Stock up now—and have an easier time getting through the storm.

1. Lights & Batteries

When the power fails, you’ll need an alternative light source and the batteries to power it. Consider a lantern that is compact, yet offers abundant light. Lay in an ample supply of batteries for the lantern and for flashlights and portable radios as, well.

2. Food & Water

Aim to keep a two-week supply of food and water for storm-related emergencies. The Federal Emergency Management Agency (FEMA) recommends storing at least one gallon of water per day for each member of your family. Include foods that are high in calories and nutrition, and that don’t require refrigeration, water or special preparation, such as canned food, dry mixes and cupboard staples. Keep your stores in a cool, dry place—dark, if possible. Monitor the expiration dates and replace as necessary.

3. First Aid Kit

Be ready to handle minor injuries, because emergency workers will be stretched thin during a major storm. Have a first-aid kit on hand in a portable carrying case with bandages, gauze, a cold compress, scissors, tweezers and more.

4. Documents & Records

Recovering from a storm disaster is hard enough—and it’s even harder if you can’t prove who you are. Protect your important identification documents, such as birth certificates, Social Security cards, marriage certificates, adoption papers, passports, naturalization documents, wills, living wills, powers of attorney and property deeds/titles, in a portable waterproof, fire-safe security chest. If there’s room, you can also store important DVDs, portable disks and flash drives.

When you have suffered damage from a storm at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791

Help Is Here

The team at SERVPRO of Glastonbury/Wethersfield has specialized training and experience in water damage restoration services, biohazard cleanup, fire and smoke damage restoration services and natural disaster prevention and cleanup. Call SERVPRO of Glastonbury/Wethersfield (860.633.8791) any time.

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SERVPRO of Glastonbury/Wethersfield
IICRC Certified
Ralph DiCristofaro 
1408 Neipsic Road, Glastonbury, CT 06033
Certified SERVPRO technicians
Call 860.633.8791 
24-hour emergency service

When you have suffered damage from a storm at your home or business, call SERVPRO of Glastonbury/Wethersfield today at 860.633.8791