Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

When SERVPRO of Glastonbury / Wethersfield responds to any water damage emergency, we start with a detailed inspection. Our water damage restoration professionals thoroughly examine your home, business, or property. Whether a simple toilet leak or sink leak or something as large as a water heater flood or washing machine flood. A big part of our inspection is a damage assessment. At this stage, our professionals are trying to determine how extensive the damage is. We often will ask you questions so we understand from your perspective what happened and what your priorities are. Our training, modern equipment, and specific measurements enable us to develop a plan of action that will meet your needs, keep costs in line, and restore your flooded property— "Like it never even happened."

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction